Shipping and Order FAQs

What currency do you use currently on the Website?

All prices are in USD.

What are your shipping rates?                                                                         

All orders come with free standard shipping. Orders are processed the same day, and shipped out 1-3 days later. You should receive your items within 5-7 days after you place your order.

          
I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days for your order to ship out, average shipping times are 5 -10 days. Tracking numbers will be updated once the order has been SHIPPED. If you have issues tracking your order, please email us at Exquizite.Group@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Exquizite.Group@gmail.com . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary according to locations.The average shipping time is 3-7 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you. Please send us an email to Exquizite.Group@gmail.com  and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address and please state the problem clearly, thanks.